Welcome to our website!

Welcome to the website of the Social Care Complaints in Scotland Policy Lab. The Policy Lab is funded by the Economic and Social Research Council under their Collaboration for Local Innovation Fellowship scheme.

The core project team is composed of Professor Chris Gill (University of Glasgow), Niki Maclean (Independent Consultant), Dr Fiona Sherwood-Johnson (University of Stirling) and Professor Richard Simmons (University of Stirling).

The core project team will support the Policy Lab, whose membership aims to bring together key stakeholders interested in enhancing policy and practice in relation to social care complaint handling in Scotland. Specifically, the Policy Lab will develop guidance aimed at helping social care service providers evaluate and improve their complaint handling.

On this website you will find background information about the project, outputs from our preparatory workshops, information about Policy Lab members, and publications relating to the Policy Lab.

If you are interested in finding out more about our work, please do not hesitate to get in touch.

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